Loss certificate
Before you start:
- You hold a valid consular card;
- You have prepared all required documents in digital format (PDF, JPG, or PNG);
- Fees have been duly paid to the Ivorian Public Treasury.
1. Required documents
- A valid Ivorian national ID card, or a copy of the valid Ivorian passport of the declarant;
- Payment receipt.
2. Payment
Pay the required fees online using a valid debit/credit card via: ci-embassyepay.org
3. Online application form
Complete the online form carefully and upload all required documents as instructed.
4. Appointment and collection options
You may collect your document using one of the options below:
- In-person collection: book your appointment online to collect your document at the Embassy. Please attend on the selected date with your appointment confirmation.
- Postal return: you may request postal delivery to your address. You must arrange a collection directly with the postal service or courier of your choice (e.g., Royal Mail, DHL or FedEx) for them to pick up your documents from the Embassy address, Monday to Thursday between 2:00 pm and 4:30 pm. The Embassy does not organise collections and declines any responsibility for delays, loss, or incidents during transport.
Important: booking an appointment is mandatory. Incomplete applications may result in delays or refusal.
5. Processing time
Processing time is 7 working days from the submission date.